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Terms and Conditions

Policy Statements: You care and so do we


The views expressed in this website are the views of TABIRS and do not necessarily reflect those of the LHIN or the Government of Ontario. Intellectual Property

Unless otherwise noted, the content of this website is copyrighted in its entirety by Toronto Acquired Brain Injury Rehab Specialists (TABIRS). This material cannot be republished or repackaged for any commercial use without the express written consent of TABIRS.

TABIRS respects the copyrights and other intellectual properties of outside agencies and individuals. If you are aware of any improper use of such material on this site, please contact us immediately.

TABIRS makes every reasonable effort to ensure that the content of this website is accurate.

Legal Disclaimer

This website is for informational purposes only. No content herein is contractual in any way or otherwise obligates TABIRS to perform any actions.

Your Privacy on the TABIRS Website

While visiting public-access areas within our site, our servers may write a cookie to your computer. This cookie is used strictly to maintain session-wide information (such as your text-size preferences).

TABIRS Accessibility Policy

TABIRS’ accessibility policy is in place to prevent, identify and remove barriers that impede the ability of persons with a disability to access care/services.

If you would like to request a copy of TABIRS’ accessibility policy and/or Accessibility Standards for Customer Service, or if you have comments or feedback on ways we can improve accessibility at TABIRS, please contact us at (416) 696-6031 or at [email protected].

Complaints Process: TABIRS Procedures

TABIRS works hard to provide the best possible service and always strives to improve. You can help us do that by letting TABIRS know how you are feeling about your support.

1. Talk to any staff member.

TABIRS expects its staff to respect your rights and treat you with dignity. If you feel that you are not being treated respectfully, or if you have questions or concerns about your support, please talk to a staff member. Often the best place to start is to speak directly with your Primary Facilitator or another front-line worker that you feel comfortable talking with. You may also speak with another representative of TABIRS, such as a Manager, Service Coordinator, Psychologist or Social Worker. All staff members have a responsibility to report your concerns to their supervisors so you know your concerns will be heard.

2. Your concerns may be brought to the Executive Director.

If you are not satisfied with the way your questions or concerns have been addressed so far, you may bring your concern to the TABIRS President, Hedy Chandler. Hedy can be reached at (416) 696-6031, toll free: (833) 696-6031, or by e-mail at [email protected]. You can also write her a letter addressed to 62 Finch Ave. West, Toronto, Ontario, M2N 7G1.

3. Your concern may be brought to the CHIRS/ TABIRS Board of Directors.

TABIRS has a Board of Directors, which is made up of volunteer community members. If you are not satisfied with the President’s response, you may lodge your complaint with the chairperson of the CHIRS/ TABIRS Board of Directors. They can be contacted in writing at: 62 Finch Avenue West, Toronto, Ontario M2N 7G1.

4. The Health Services Appeal and Review Board (HSARB)

If you are still not satisfied after receiving a response from the CHIRS/ TABIRS Board of Directors, you have a legal right to take your complaint to the HSARB. The HSARB is an independent body made up of members of the general public. For general information about the appeal process, you can visit their website at You can contact the HSARB by telephone at (416) 327-8512 or by e-mail at [email protected]. To start the appeal process, you must write to the HSARB and ask for a hearing. They will tell you how to do this. The HSARB will tell you when your hearing is scheduled and what you need to do to prepare. After the hearing, the HSARB will send you a letter about its decision.

If I file a complaint, will my services be affected?

The Bill of Rights states that you have the right to raise concerns or recommend changes about your services. TABIRS will not refuse or reduce services to you if you file a complaint.

TABIRS takes all complaints seriously.

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